We're a natural extension of your team
Here's how we ensure success
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Our team
Our team consists of top-tier professionals from a variety of industries who boast unparalleled experience and technical prowess. Through our continuous Learning and Development (L&D) initiatives, our teams are empowered to make timely critical decisions, guaranteeing the operational excellence of your projects.
Frequently asked questions
Currently, our agent markets are spread across some of the top English-proficient, African countries such as Kenya, Ghana, and Nigeria.
We guarantee that our diverse African teams are competent to effectively handle even the most complex of tasks, however, if you are keen on hiring from different markets, we can facilitate this.
Africa boasts of diverse time zones that cover the American, European, and Australian markets. Our teams can easily adapt to work within your required timezone, without downtime
We assign experienced project managers to manage the teams and meet the key performance metrics. The project manager is available to meet with you regularly to give status updates.
The project manager will share weekly, monthly, and quarterly reports on your team's performance.
We offer customizable non-binding contracts based on your business needs with a flexible termination clause.
Security is a top priority for us. We are GDPR compliant, and we adhere to industry-leading standards to safeguard our customers’ data. Some of our control measures include:
At SnappyCX, we ensure timely response and resolution times and provide uptime guarantees, quality benchmarks, and scalability assurances. These agreements are tailored to meet industry standards and ensure transparent, accountable service delivery.
