At SnappyCX, we build HIPAA-trained remote teams for growing medical practices. Our talent pool spans the US, Philippines, Kenya, Nigeria, Ghana, and Colombia — professionals selected specifically for healthcare operations, patient communication standards, and EMR/EHR readiness.
Every team member goes through healthcare-specific onboarding before day one: HIPAA training, PHI handling protocols, role-based access controls, and quality monitoring. Through continuous Learning and Development, our teams stay current on healthcare compliance, billing workflows, and patient access best practices — so your practice gets reliable, audit-ready support from the start.
Our teams are based across Kenya, Ghana, Nigeria, the Philippines, and Colombia — markets known for strong English proficiency, healthcare-trained talent, and experience supporting US-based medical practices. All team members go through HIPAA training and healthcare-specific onboarding regardless of location, so your patients and workflows get consistent, compliant support.
Yes. We provide a Business Associate Agreement for all healthcare clients before work begins. A BAA is standard for any engagement where our teams handle or access protected health information (PHI). Contact us and we will send one over right away.
Our talent markets span time zones that support American, European, and Australian operating hours. Our teams adapt to your required time zone with reliable coverage.
We assign experienced project managers to manage the teams and meet the key performance metrics. The project manager is available to meet with you regularly to give status updates.
The project manager will share weekly, monthly, and quarterly reports on your
team's performance.
We offer customizable non-binding contracts based on your business needs with
a flexible termination clause.
All SnappyCX healthcare team members are HIPAA-trained before they begin any client work. We enforce PHI minimum-necessary access policies, role-based access controls, secure device and network requirements, and a clear incident escalation process. Our teams never store PHI on personal devices, and access to your EHR or practice management system is granted only through approved, monitored connections. BAAs are available for all healthcare engagements.
Our teams have hands-on experience across major platforms including Athenahealth, eClinicalWorks, Epic, Kareo, DrChrono, and others. During the matching process, we confirm system familiarity for your specific setup. If your platform is not on this list, we assess fit during onboarding and provide targeted training where needed.
